Send us an online order form, which you can find on our website www.ies-info.com (Cliens' Access). We will send you the invoice in return. After paying the invoice, we normally send certificates within 48 hours. NB: To speed up the communication process, please send the copy of your money transfer order by e-mail/fax
We send certificates after paying the invoice. We send them off within 48 hours or earlier, if we agree on it. NB: To speed up the communication process, please send the copy of your money transfer order by e-mail/fax
We send certificates via the PPL and Czech Post Profi Package (the delivery term is 1 – 2 working days) or via registred post. We can also send the certificates via DHL, but we invoice postal charges.
Yes, it is. We can issue certificates backwards up to the date when your institution was certified.
A wrongly issued certificate must be sent back to be shreaded. If the mistake occured on your side, we will invoice you the correction of the newly issued certificate. If the mistake occured on our side, we will issue it free of charge.
You need to fill in a form EN 02 (List of Teachers), and add the name of the programme, the number of granted lessons and the syllabus. All this needs to be sent by e-mail or post. After receiving all materials from you, we will send you a message whether or not everything has been sent all right. Certification of new educational programmes is always free of charge.
The certification of a new programme lasts approximately two weeks, it can also be done in a shorter time depending on our agreement.
We will prepare a new contract of cooperation with the updated data and issue a new certificate of the institution (to be invoiced).
We will prepare a new contract of cooperation with the updated data. It is also necessary to fill in the Actualization Questionnaire so that we are able to verify the current rating. Then a new certificate of the institution is issued (to be invoiced).
You should send us all data and background papers to give your reasons for the change of your current rating, perhaps even the accomplishment of recommendations stated in the Expert Commission's Statement. The assessment of your request to increase the current rating is paid for (see the overview of the fees and charges in the contract of cooperation). The current rating can also be changed on the basis of filled in Actualization Questionnaire, which is free of charge. That is why it is convenient to fill in the Actualization Questionnaire in as much detail as possible and write all positive facts regarding your institutions in the examined period.
It is no problem to issue an invoice copy, we can send it immediately by e-mail or post.
You don´t need to have an international account to pay in EUR, you can just ask you bank for a money transfer from the national currency into EUR.
The invoices can be issued either in CZK, or in EUR.
As of 1. January 2010, the recipient of the service, e.g. the foreign partner of IES is newly obliged to levy VAT. The recipient of the service levies VAT according to the current VAT rate in their country.
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